Frequently Asked Questions

Questions générales

What types of services do you offer?

We offer a wide range of services including: non-pledge certificate, VIN decoder, vehicle valuation, Crit’Air sticker, radar locations, garage and certified driving school directories, as well as sales assistance.

Which services are free?

We offer free services such as access to the directory of certified driving schools, the garage directory, and the location of fixed radars.

What is the subscription rate?

The subscription is priced at 0.99€ for a duration of 48 hours, after which it automatically switches to a monthly subscription at a rate of 39.90€.

Que comprend l’abonnement ?

With the subscription, you get access to all the services offered by the site: vehicle valuation, VIN decoder, sales assistance, AI purchase assistance, Crit’Air stickers, non-pledge certificate, directory of certified driving schools, garage directory, motorists' forum, radar location, and professional support.

How can one cancel a subscription?

Pour résilier votre abonnement, vous pouvez le faire depuis le site: sur votre espace personnel, allez dans paramètres, puis accès pro et cliquez sur gérer mon offre; vous pouvez aussi nous contacter par email à contact@mon-vehicule.com, nous vous aiderons dans votre démarche.

Can we claim a refund?

Si vous avez passé votre commande avec succès, aucun remboursement ne sera effectué. Concernant la vignette Crit'air, il faut tenir compte des délais postaux ( vous recevrez un justificatif temporaire). si votre demande concerne un autre motif, vous pouvez nous contacter par email à l’adresse suivante: contact@mon-vehicule.com

What can customer support provide me?

Our team of professionals provides unique and fast support; they respond to all your questions and requests within 1 working day.

What is Pro access?

Pro access is a subscription that gives you access to all the features of the site

Where can I find my invoices?

Simply log in to your account, click on Settings and then on My Payments; the invoice can be viewed or downloaded

What is a VIN and where can I find it?

The VIN (Vehicle Identification Number) is simply its serial number; each vehicle has a unique number; you can find it on the vehicle's registration certificate.

What is a non-pledge certificate used for?

Also known as a certificate of administrative status, it is a document issued by the Ministry of the Interior, guaranteeing the buyer that no pledge or opposition prevents the sale of a used motor vehicle. It is a mandatory document to be provided to the buyer in the context of a vehicle sale. This document reports the administrative situation of the vehicle.

How can I find a driving school near me?

Simply go to the driving school directory and search for the city you desire; you will get a list of the nearest certified driving schools. This service is free.

Where can I find a garage for technical inspection?

You can consult our garage directory: it lists garages offering technical inspections and their rates. You get their addresses, services offered, and a means of contact. This service is free.

Questions vignette Crit'Air

In which cities is the vignette mandatory?

The Crit'Air vignette is mandatory in several French cities, including Paris, Lyon, Grenoble, Lille, Strasbourg, Toulouse, Marseille, Annecy, Montpellier, Toulon, Nancy, Nice, Reims, Rouen, Saint-Etienne, Le Mans, Nantes, Angers, and other metropolises.

Is it mandatory for all vehicles?

No, the Crit'Air vignette is not mandatory for all vehicles in France. Generally, the requirement to have a Crit'Air vignette applies to motorized vehicles. This includes passenger cars, trucks, motorcycles, scooters, utility vehicles, and any other motor vehicles.

Does the vignette have an expiration date?

The Crit'Air vignette does not have an expiration date and generally remains valid throughout the life of the vehicle. However, significant modifications to the vehicle might necessitate a new certificate request.

Do I need to order a new vignette if I change cars?

Yes, in the event of a vehicle change, you will need to obtain a new Crit'Air vignette for the new vehicle. Crit'Air vignettes are specific to each vehicle based on its emission level, and they are not transferable from one vehicle to another.

Can I order a vignette from my mobile phone?

Yes, it is possible to order a Crit'Air vignette directly from our site via a mobile phone.

Are there any delivery charges?

The total cost of the Crit'Air vignette includes delivery, and no additional fees apply for receiving it. You can order with ease without worrying about extra delivery costs.

How much is the fine?

Fines for non-compliance with traffic restrictions based on the Crit'Air vignette in France can vary, but they can generally reach up to 68€ for light vehicles and up to 135€ for heavy goods vehicles. These amounts are subject to change, and it is crucial to check the specific regulations of the region concerned, as the amount can reach up to 450€ maximum.

What to do in case of loss of the vignette?

If you lose your vignette or need to change your windshield, for example, you will need to order a new vignette; no duplicates can be provided.

How long does it take for the vignette to arrive?

Receiving the Crit'Air vignette in France typically takes between 2 and 3 weeks. However, please note that for shipments to other countries, the delivery time may be longer than this standard period.

Can a document replace the vignette?

The Crit'Air vignette cannot usually be replaced by another document, but some areas may accept alternatives according to their specific rules. Note that when you place your order, you will receive a document that proves your request, and this can serve as proof.

In what order are the Crit'air vignettes classified?

Crit'Air vignettes are classified from Crit'Air 1 (green) to Crit'Air 5 (burgundy) based on the level of pollutant emissions from vehicles, from least to most polluting.

Where should the Crit'air vignette be placed?

The certificate must be affixed, front side visible from the outside, on a surface located at the front of the vehicle in a very visible manner.

Is the vignette mandatory even for a short stay in France?

Yes, the Crit'Air vignette is mandatory in certain environmental zones in France, even for tourists.